01

STEP

Contact your financial services provider
Please contact your financial provider. Give our member the opportunity to approach with a solution-oriented approach and to resolve the problem between the two parties without bringing it to us.
In order for us to evaluate the dispute situation, both parties must be aware of this dispute and have knowledge of it. If you have applied to our member, he has 14 days to return.

02

STEP

Report to us
If your conversations with our member are not efficient and you cannot approach a solution, you can notify us.
Send us a form with detailed and complete documentation.

Do you want to provide information about a dispute you have already filed with us?

If you would like to submit additional information and documents for an ongoing dispute, please email the information to [email protected]. If you have a case number, do not forget to send it in the mail. To contact us outside of the mail, see our contact information.

File a Complaint