Fill out The Financial Commission complaint form

The Financial Commission must apply by filling out a form within 45 days of the incident. However, first of all, the two parties should try to find a solution to an agreement. If no solution is found, you can apply to our institution.

  • Member has 5 days to acknowledge the client complaint was received and 14 days to answer the complaint through the Member’s Internal Dispute Resolution (IDR) procedure.
  • Client can file a complaint to Financial Commission only if he is not satisfied with Member’s decision or decision wasn’t made within 14 days.

Investigation And Research

The Financial Commission will investigate the grounds of the complaint and verify its validity within 5 business days.

  • The customer and the member will be contacted within 5 working days to get all the necessary information and to see if the complaint can be resolved during the investigation phase.
  • If a consensus is not established by the parties during the investigation phase, the institution will proceed to the determination phase.

Result Determination Phase

Based on the documents and information gathered during the determination phase, the institution will make a decision.

  • If additional information is needed, this information will be requested from the customer or member. The requested party must submit the requested information within 7 days.
  • The accuracy of documents and information is confirmed by both parties in order to conduct a fair and transparent investigation against the parties during the outcome determination phase.

Awards and Orders

The institution’s decision is binding on brokers. Institutional decisions are binding on customers only if they agree.

  • If the complainant accepts the institution’s decision, he must accept it within 14 days. The customer is obliged to respond to the decision of the institution within 14 days. Otherwise, the complaint is considered closed.
  • The member must adjudicate on the decision rendered within 28 days from the date of the decision.
  • If the decision is in favor of the member, the customer must respond to the decision within 7 days from the date of the decision. Otherwise, the complaint is considered closed.
File a Complaint