Complaint Details
Resolution Process
FAQ

Before considering your dispute, The Financial Commission requests that the member and the customer be informed about the problem and that our member is given an opportunity for a solution. He has 14 days to respond.

Dispute Resolution Form

Before The Financial Commission can consider your dispute, you need to have complained to the financial services provider and given it an opportunity to resolve your dispute. In most cases, it has 14 days to respond.

    Action to date

    Yes, I have previously raised or registered this dispute with The Financial CommissionNo, this is the first time I have filed or registered this dispute with The Financial Commission

    Application details

    Application details

    Broker name in dispute




    Please include (please include) as much information as possible, including the type of product concerned, the date the issue occurred, the name, address and phone number of all individuals and companies involved (if you know them), and a description of the issue. separate page if you need more space than provided)

    Additional Comments

    If you would like some money to be paid, please provide all calculations related to your claim(s).

    Supporting documents

    Please include copies of any documents you have regarding your dispute. If your financial service provider has written you a letter about your dispute,
    please be sure to provide a copy of the answer.

    Please do not submit the following information:

    • Personal identification documents: passports, driver’s licenses or other types of personal identification

    • Financial documents: bank statements, bank/credit card information

    • Login information: usernames or passwords for trading, banking and other accounts

    Please note: The Financial Commission representatives will never ask you for personal or financial information in the process of handling customer disputes.